Frequently Asked Questions

When choosing a diamond, first learn about the 4C's. These are the characteristics that determine the value and quality of a diamond. Learn more about diamonds in our Engagement Ring Guide. Any of our in-house jewellery designers and gemologists would be more than happy to answer any questions you have and show you a range of diamonds to choose from.

Of course. At Starfire Diamond Jewellery, choose your diamonds from a wide selection. One of our jewellery designers will explain all the relevant specifications, including the 4C's, while showing you examples of different colours and clarity grades. While the Internet is a trove of information, we recommend you view your diamond before purchasing it. Choosing the perfect diamond can be a difficult decision; however, the team at Starfire are not just salespeople but jewellery designers and gemologists with over 25 years of experience, ensuring we can answer questions you may have.

The 4C's is a term that refers to the cut, colour, clarity and carat of a diamond. These are the key characteristics that determine a diamond's value and quality. Learn more about diamonds in our Engagement Ring Guide.

Of course. Our engagement rings are handmade, so you can choose any design you desire. Just come in for an obligation-free design appointment to consult with our talented team in-store, and we can provide a quote for you.

We have put together Engagement Ring Guide, which will help you choose the perfect engagement ring. Please feel free to give us a call or come in for an obligation-free appointment with one of our jewellery designers, who can answer any of your questions.

From when you place your order, it usually takes 3 to 6 weeks, depending on the complexity and the specifications of the design.

It will take approximately three to four weeks for us to custom make your diamond wedding ring, depending on the individual design you have chosen. You will receive a notification as soon as your ring has been made and is ready for pick up or to be securely sent to you.

We have a wide range of designs in our boutique and on our website. We specialise in custom-made diamond jewellery, so we can design any ring of your dreams. We welcome your own ideas too!

No. With the wedding ring experience, you are not limited to plain wedding bands. If you would like extra features such as engraving, diamonds or coloured gemstones in your rings, one of our jewellers will complete these features after you have finished making the wedding bands. You will make the actual rings yourselves, and it is only the design features that the jeweller will complete for you. If the ring needs to be fitted to your engagement ring, the jeweller will complete this after your appointment.